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2 replies

Participant
January 14, 2025

me pasa lo mismo y no dan solucion

kglad
Community Expert
Community Expert
February 7, 2025

@toshio_1285 

 

contact the play store 

David__B
Legend
January 12, 2024

Hi @Mantenimiento3475578013a2 

 

This article describes the process https://helpx.adobe.com/express/kb/manage-subscription-android.html.
If you purchased a subscription through the Google Play Store, it must be canceled there. I'd recommend contacting and working with our customer service if you want a refund. Can you share a case number if you contacted our customer service already?

 

Thanks,
Dave