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M
Miguel Angel_Mena Mor9141
December 16, 2025
Question

Suscription

  • December 16, 2025
  • 1 reply
  • 498 views

Adobe have cancel my account. I have no idea the reason. 

The fact is that I can ni longer use LR mobile premium even si I have a subscription paid until next year.

 

Any help/ideas?

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
December 16, 2025

Hey, @Miguel Angel_Mena Mor9141. Welcome to the Lightroom Community. I reviewed the account you signed into the community with and couldn't find an active subscription. 

 

Please check if you've previously signed in to Lightroom using a different email account than the one you use to log in to Community. Additionally, if you have a mobile subscription to Lightroom, the respective app store handles subscriptions through the mobile app store. You can contact their support channels if you have already been charged.

 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

M
Miguel Angel_Mena Mor9141Author
December 16, 2025

@Sameer K thea ccount I use for the subscription was <ID removed by moderator>

nikunj.m
nikunj.m
Legend
December 16, 2025

Thanks for sharing the ID! I've removed the ID from your reply as this is a public platform. 

Under the ID you shared, I still see an active subscription for Lightroom mobile. Could you tell us what happens when you try to use the app? 


Thanks,
Nikunj

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