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harish_8702
Participant
October 20, 2025
Question

suscription charged twice but lightroon still not loading

  • October 20, 2025
  • 1 reply
  • 751 views

Extremely disappointed with Adobe’s service. I’ve been charged twice for my Lightroom subscription via the official Adobe site, yet my account remains inactive even after multiple verifications.

Both payments are successfully reflected in my bank statement.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 20, 2025

    Harish, I am sorry, but many of our services are impacted by the current Amazon Web Services outage. Please view and bookmark https://adobe.ly/3L2xpdy to be kept up to date about the impact of the AWS outage to Adobe services. ^JW

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    harish_8702Author
    Participant
    October 21, 2025

    When can the issue be resolved 

    S
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    October 21, 2025

    It is working fine for many people now. 
    Also, I reviewed your account details and could not find any active plans associated with the account. Are you able to see the active plans listed here?https://adobe.ly/4hmmuaQ

    Let us know.

    ^Shivangi

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