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robynb58521042
Participant
April 3, 2020
Question

Suspension of Adobe Account

  • April 3, 2020
  • 3 replies
  • 554 views

It would be very compassionate of Adobe to enable members to temporarily suspend their accounts online, whilst many are struggling in the current crisis.  Come on Adobe......

This topic has been closed for replies.

3 replies

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
April 7, 2020

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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    Sonic68
    Participant
    April 8, 2020

    Hope so Linsims. With zero income I can't keep it going. Have already tried once and just couldn't get through to customer care. Just have to keep trying I guess. If they don't come to the party I will have to wear the cost of cancelling the subscription... but it will come at a cost to them of me not returning.

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    Sonic68
    Participant
    April 8, 2020

    And tonight I managed to get through. And grateful to Adobe. They have looked after me. No fuss at all.

     

    If you are under stress from Covid then give them a buzz and when you get through I found them to be most reasonable.

     

    Well done Adobe!!

      S
      Sonic68
      Participant
      April 7, 2020

      Absolutely! My photo business is dead. As a motorsport photographer ALL events are cancelled and I have nothing to edit. Happy to resume the service once business is allowed to continue but to be told to suck it up and keep paying for a service I can't use is pretty poor.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      April 3, 2020

      This is a public forum with "some" Adobe staff participation, use the links below to make a report or request
      -for Video & Audio & Animator programs https://adobe-video.uservoice.com/
      -https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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      robynb58521042Author
      Participant
      April 5, 2020

      Thanks. Done.

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