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padzeke
padzeke
Participant
March 16, 2018
Answered

Switch plan from annual, monthly pay to one year prepaid single app

  • March 16, 2018
  • 2 replies
  • 29725 views

I too would like to switch to prepaying for an annual membership for a single app, as opposed to my current monthly billing membership.

Tell me how, thanks.

Correct answer Jeffrey_A_Wright

I can only summarise it that Adobe shoul work it over to make such operations much easier for users as I am not the only one who had so many problems with it. There are many posts in community with similar peoples problems. It should be as easy as clicing the button on my account without looking, finding and reading hundreds of information on community forum. Rgds, PW.


@Pawe?_Wac?awik thanks for posting your question. The ability to adjust the type of plan you are using depends on the type of plan you are subscribed to and when it is set to renew. You just started a new plan, so if it does not meet your needs then please complete the cancellation process listed in https://helpx.adobe.com/manage-account/using/change-plan.html.

For future viewers of this discussion please see https://helpx.adobe.com/manage-account/using/change-plan.html for information on how to change your plan. For more information on the timing of renewals see https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html.

 

I will now be locking this discussion from 2018. @Pawe?_Wac?awik and others please go to https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=latest_replies&lang=all&tabid=all to start a new discussion, if you have any additional questions of feedback in 2025.

2 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
March 16, 2018

Hi Padzeke,

As I understand you wish to change plan for your Creative Cloud subscription, please see the link for help: Learn how to change your Adobe Creative Cloud plan

Hope this helps! Feel free to update the thread for more questions.

Thanks

Kanika

C
Crea49
Participant
June 7, 2022

Does not allow you to change from monthly to yearly. Looks like you must cancel then re-subscribe.

    Tanusree
    Community Manager
    TanusreeCommunity Manager
    Community Manager
    March 16, 2018

    Hi Paul,

    In order to switch your plan, you will need to cancel the current subscription and then sign up for the plan you need.

    Please contact the support through call/chat for the cancellation and refund requests.

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    Refer: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

    Regards,

    Tanusree

    M
    mitchmann0
    Participant
    May 2, 2018

    Guys, there has to be a better way.  Cancelling the subscription and starting a new one every time switching an app or the payment plan is a poor way to manage it.

      Petrol Head
      Petrol Head
      Participant
      June 8, 2022

      I agree. There should be a way to upgrade/downgrade with a single click. It seems they like to make things complicated. I miss the days when we could simply buy a software....

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