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Participant
July 5, 2020
Question

Switch Secondary email to Primary email

  • July 5, 2020
  • 2 replies
  • 930 views

Hello Community,

Due to constant spam, I will be deleting my primary email in the near future. For convenience I would like to replace it with my secondary email. However if I try to change my primary email by typing in my secondary email, I am notified that this email is already used and therefore cannot change it. Any ideas on how to change it?

 

Shaun

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    July 10, 2020

    Get a free Gmail account.

    Use that as your new secondary or primary e-mail address.

     

    Nancy O'Shea— Product User & Community Expert
    ProDesignTools
    Community Expert
    Community Expert
    July 10, 2020

    Hey Shaun,

     

    Are you certain you never signed up for an Adobe ID with your alternate email?

     

    Otherwise, there would be no way it could already be in Adobe's system...