Skip to main content
R
Robert34089835z3rc
Participant
February 11, 2025
Question

Switching from Apple subscription

  • February 11, 2025
  • 2 replies
  • 255 views

I bought LR 1TB from the Mac store and paid monthly through them. I would now like to purchase the Photography Plan which the Mac store does not have. So, I canceled my subscription, went on the adobe website but it wouldn't let me purchase it. Said I already have Lightroom installed. I believe this is because although I ended my subscription, it still runs until the end of the month. Tried chatting with customer service which was no help. I'm also worried about my photos transferring over from the apple based subscription to the adobe one when I finally do get this straightened out. Anyone else go through this?

2 replies

gupta shivangi
gupta shivangi
Legend
February 19, 2025

 

Thank you for reaching out and sharing your experience. I understand how frustrating it can be to navigate subscription changes and ensure your photos are safely transferred.

I checked your account details and found that the subscription is still active and cancelation did not go through. Did you receive any confirmation email after the cancelation was done?

Also, did you check switching your plan as mentioned in this article? https://adobe.ly/3QlewSG

Looking forward to your response. 

Shivangi

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 11, 2025

cancellations are immediate.  check with apple to confirm it's canceled.

R
Robert34089835z3rcAuthor
Participant
February 19, 2025

Appreciate you reaching out with an answer but it's not true. When you cancel via an apple subscription, it will show as canceled but be active for the remaining days you have left. For example, if you cancel on the 1st of the month but you get billed on the 21st, your subscription will still be active until the 21st. As a teacher, I'd like to take advantage of the Creative suite or the Photography plan but it won't allow me until, I guess, my apple subscription isn't fully active anymore

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 19, 2025

@Robert34089835z3rc 

 

thanks for that information.  with adobe, cancellations are immediate.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices