Switching to Creative Cloud Pro from mixed plans covering PS, IL, LR. Primary apps + Firefly Boards for Nano Banana 2/Pro. Screenshot shows error: “Sorry, we cannot change your plan.”

Question

For current promo Mar 19–Apr 22: Unlimited Nano Banana on firefly.adobe.com deducts credits. Expected or a bug?

CC Pro switch from mixed plans errors: “Sorry, we could not change your plan. Please retry.”

Kanikas · Answer

Hihenricksmedia,We’re here to help you. I see you’re unable to change the Adobe plan using your Adobe account. I would suggest you to please get in touch with our support team for help. Use this link:https://helpx.adobe.com/contact.html?rghtup=autoOpen.Hope this helps.Best,Kanika Sehgal

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