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Participant
February 27, 2025
Question

switching to Nonprofit discounted rate

  • February 27, 2025
  • 2 replies
  • 487 views

I have been approved for the nonprofit rate for Adobe Acrobat Pro through Adobe's website. When I try to apply the discount, it says my subscription is invalid. When I try to get help, the agents say they can't help me. How can I receive the discount? I also need to set this up for multiple employees. 

2 replies

Participant
June 10, 2025

Hi @Judy38168751euay -

Did you ever get an answer regarding this issue. I just applied and got approved today. I was able to get the $15/year pricing for the 1st license, but cannot figure out how to purchase additional licenses and deploy them to other employees. Adobe Customer Support kept trying to push me to TechSoup.org and Goodstack.org, but I kept telling them I purchased the first license through Adobe. Any advice? Thank You!

Participant
June 10, 2025

No, there was no answer given by Adobe or anyone else.

*Judy Priess*
*Parish Administrator*

<info removed-kglad>

kglad
Community Expert
Community Expert
June 14, 2025

@Judy38168751euay 

 

don't reply by email or remove your signature before sending.

try67
Community Expert
Community Expert
February 28, 2025

> When I try to get help, the agents say they can't help me. 

Did you ask for an explanation? If you were approved, then it should work.

At any rate, we can't help you. This issue has to be dealt with by Adobe directly.

S_S
Community Manager
Community Manager
May 2, 2025

Hi @Judy38168751euay,

 

Hope you are doing well. Thanks for writing in!

 

In case you are still looking for a solution, please reach out to our billing team on our social media handles.

 

They can be reached at:

Facebook @ Adobe

X (formerly Twitter) @ AdobeCare

 

They will be in the best position to assist you further.


Regards,
Souvik.