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defaultd54164sha1sg
Participant
November 22, 2020
Question

System thinks I'm in Austria and I'm in Australia

Hi!

 

I'm trying to buy a student pass for Australia, I've logged that I'm in Australia but the system keeps booting me out telling me that the option I'm trying isn't available in my country or region (austria) [see attached]. I've changed my region to Australia and have an Austrailan phone number registered but it isn't fixing the issue. Anyone got any suggestions? 

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    5 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 23, 2020

    Call the phone number on Monday.

     

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    Nancy O'Shea— Product User & Community Expert
    defaultd54164sha1sgAuthor
    Participant
    November 24, 2020

    it's not an australian number 🙂

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 22, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

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      defaultd54164sha1sgAuthor
      Participant
      November 24, 2020

      Thanks John, this is super helpful!

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      Just Shoot Me
      Just Shoot Me
      Legend
      November 22, 2020

      I moved your post over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


      I hope this helps. Best of luck to you.

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