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June 16, 2022
Question

take the plan after cancelling it

  • June 16, 2022
  • 2 replies
  • 133 views

I've cancelled my plan but then I decide to taek it back but I couldn't do that , could you please tell me how to do it ?

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    June 17, 2022

    You can't take back a cancelled plan.  Once it's cancelled, it's gone forever. 

    Re-subscribe to a new plan under a different email.

    https://www.adobe.com/creativecloud/plans.html

     

     

    Nancy O'Shea— Product User & Community Expert
    LinSims
    Community Expert
    Community Expert
    June 16, 2022

    You have to resubscribe. If you deleted the account you created when you initially subscribed, you'll have to use a different email address.

     

    This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.

    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html