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Participant
November 27, 2022
Question

Tarif différent pour reprendre mon abonnement suite à un retard de paiement...

  • November 27, 2022
  • 1 reply
  • 164 views

J'ai un abonnement "éducation" mais j'ai été en retard pour payer car ma CB a changé et je n'étais pas là pour m'en occuper.

Le problème c'est que je payais 19,50€ et là ça m'affiche 29,90€ mensuel si je reprends l'abonnement...

C'est quoi le problème ???

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1 reply

kglad
Community Expert
Community Expert
November 27, 2022

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true