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Gleeful_play5E45
Gleeful_play5E45
Participant
October 1, 2026
Answered

Tax ID is registered but Adobe keeps charging Chilean VAT (19%)

  • October 1, 2026
  • 1 reply
  • 8 views

Hola. Soy una empresa chilena: AG DESIGN SPA, RUT 77.399.229-0. Mi cuenta es
cozestudiotextil@gmail.com, plan Creative Cloud Pro.

Tengo el RUT de la empresa cargado en mi cuenta y aparece impreso en mis facturas
como "N.° de IVA de cliente: 773992290". Hoy además actualicé el nombre y las
facturas ya salen a nombre de AG DESIGN SPA.

El problema es que me siguen cobrando el 19% de IVA chileno. En la factura
3594393390 del 28-09-2026: neto CLP 20.400 + IVA 3.876 = 24.276.

Su propia página de ayuda para Chile dice textualmente: "Una vez que introduzca
un NIF (o CIF) en su cuenta de Adobe, las próximas facturas se procesarán sin
cargos de IVA."
(helpx.adobe.com/cl/account/individual/billing-and-payments/view-billing-and-invoices/update-tax-identification-number.html)

Eso no está ocurriendo, aunque el número está cargado.

Siendo contribuyente de IVA en Chile corresponde el reverse charge: Adobe debería
facturar con 0% de IVA y yo declaro el impuesto directamente al SII. Ese IVA que
me cobran no lo puedo usar como crédito fiscal, porque Adobe no emite un documento
tributario electrónico chileno con mi RUT, así que lo estoy pagando dos veces.

He visto en su propia comunidad que con un VAT ID europeo las facturas sí se
emiten sin impuesto, y que al eliminarlo el impuesto vuelve a aplicarse (hilo
"Removing VAT"). Eso confirma que el mecanismo existe en su sistema. Lo que no
está funcionando es con el RUT chileno.

Les pido confirmar tres cosas:

1. ¿Por qué se sigue cobrando IVA si el número de identificación fiscal está
   cargado, contrario a lo que indica su documentación?
2. ¿El sistema reconoce el RUT chileno como identificador de empresa, o lo está
   tomando como RUN de persona natural? El campo en mi cuenta se llama "RUT / RUN".
3. Si en plan individual no es posible aplicar el reverse charge, les pido decirlo
   expresamente y me indiquen el precio de Creative Cloud para equipos.

Gracias.

    Correct answer Jeff_A_Wright

    Thank you for posting, Gleeful_play.


    I understand how frustrating it is to continue seeing Chilean VAT applied after adding your RUT and reviewing Adobe's documentation regarding tax identification numbers.


    Based on the information you shared, I can see that your RUT is now appearing on your invoices and that the billing information has been updated to AG DESIGN SPA. However, I am unable to determine from the Community why VAT continues to be applied to your Creative Cloud Pro subscription or how the tax information is currently being classified within Adobe's billing systems.


    Because your questions involve the tax treatment of a specific account, our support team will need to review the account configuration, tax information, and recent invoices directly. They can also clarify whether the current VAT handling is expected for your subscription and address your questions regarding alternative subscription options, including Creative Cloud for teams.


    Please get in touch with us directly at:

    https://adobe.ly/4hAszRp


    When you contact us, please provide the invoice number, the tax information currently shown on the account, and the HelpX article you referenced so the team can investigate the discrepancy.


    I understand your concern given the difference between the documented behavior and the invoices you are receiving. If you have any additional questions, please let us know in this discussion. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    October 1, 2026

    Thank you for posting, Gleeful_play.


    I understand how frustrating it is to continue seeing Chilean VAT applied after adding your RUT and reviewing Adobe's documentation regarding tax identification numbers.


    Based on the information you shared, I can see that your RUT is now appearing on your invoices and that the billing information has been updated to AG DESIGN SPA. However, I am unable to determine from the Community why VAT continues to be applied to your Creative Cloud Pro subscription or how the tax information is currently being classified within Adobe's billing systems.


    Because your questions involve the tax treatment of a specific account, our support team will need to review the account configuration, tax information, and recent invoices directly. They can also clarify whether the current VAT handling is expected for your subscription and address your questions regarding alternative subscription options, including Creative Cloud for teams.


    Please get in touch with us directly at:

    https://adobe.ly/4hAszRp


    When you contact us, please provide the invoice number, the tax information currently shown on the account, and the HelpX article you referenced so the team can investigate the discrepancy.


    I understand your concern given the difference between the documented behavior and the invoices you are receiving. If you have any additional questions, please let us know in this discussion. ^JW

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