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Begüm35847173nezm
Participant
March 4, 2024
Answered

Teachers discount

  • March 4, 2024
  • 3 replies
  • 1940 views

Hello, I was benefiting from the teacher plan in September 2022, but my plan changed automatically in September 2023 because my education information was not updated. Last week, I uploaded the document stating that I am still a teacher and my discount was approved, but I cannot switch to my old plan with discount. How can I get my old discount?

    Correct answer kglad

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    3 replies

    L
    LuckyDog36428392
    Participant
    March 31, 2024

    Does anyone know if being a Substitute Teacher qualifies for the Teacher discount of an Acrobat Pro 2020 perpetual license discount?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 31, 2024

    see https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 4, 2024

    what do mean by, "...i cannot switch to my old plan.."?

     

    do you have access to your cc files from your plan?

    B
    Begüm35847173nezmAuthor
    Participant
    March 4, 2024

    Yes, I can access my files, I already use all the applications. When the price change happened, I thought it was an increase, but then I realized that my plan changed automatically at the end of 1 year because I did not update my education information. I updated my information and it was approved. Now I don't know how I can benefit from the discounted plan because when I want to change plans, it doesn't appear as an option.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 4, 2024

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    March 4, 2024

    Hi there,

    Please take a look at this article to know about the renewal process for the Adobe Student Teacher's discount: https://adobe.ly/3TlUkm0

    We hope it helps. 

    Regards,

    Shivangi

    B
    Begüm35847173nezmAuthor
    Participant
    March 4, 2024

    Hello, I updated that I am a teacher and it was approved by the system 3 days ago. But I could not switch to the plan with the discounted price. I had already followed all the steps in the link. The email I received after my update was approved said to contact Adobe customer support to reapply the education discount if you switched to a subscription other than education, but I can't find anyone to contact. When I want to change plans from My Plans, I can't see the plan with the discounted price.

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