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Question

Team subscription problem

Forum|Forum|3 years ago
December 15, 2022
4 replies
1620 views

hello creatives

I purchased a yearly subscription to a team (FOX PRO) early in august, but in the last month I can't access the apps without requesting access and the admin isn't responding! I still have access to adobe stock tho

My work has stopped for this reason, which has caused me great harm as a freelancer!

Windows

This topic has been closed for replies.

jane-e

Community Expert

@Abdou brh wrote:

I still have access to adobe stock tho

One other thought: Adobe Stock is a separate subscription. Check to see if you are being billed monthly.

Jane

A

Abdou brhAuthor

Participating Frequently

I am logged in with the team account.

Peru Bob

Community Expert

I am logged in with the team account.

By @Abdou brh

In that case, it was sold to you illegally, as was previously posted.

jane-e

Community Expert

@Abdou brh wrote:

... which has caused me great harm as a freelancer!

Adding to what Kevin said, how did you get a teams license when you are a free lancer and not part of a team? It sounds like a scammer.

Jane

Kevin Stohlmeyer

Community Expert

Also not sure if this was lost in translation - but when you say you "purchased a yearly subscription" to a team - does that mean someone other than Adobe sold you access to Creative Cloud?

Only Adobe can sell subscriptions. If you purchased through a third party - someone may have scammed you. You cannot "purchase subscriptions" to a Teams account.

A

Abdou brhAuthor

Participating Frequently

Yes, it was from a third party that says they are certified. I knew it was risky but I had no choice, I don't want to work with illegal versions and I can't pay for the official versions.

1$ = 200 Algerian dinars, as a junior freelancer who doesn't have a stable income I can't pay 20$/month.

Peru Bob

Community Expert

Yes, it was from a third party that says they are certified. I knew it was risky but I had no choice, I don't want to work with illegal versions...

By @Abdou brh

You are using an illegal version.

Try to get a refund or contact your credit card company to protest the payment.

Also uninstall the unauthorized software and do a malware scan..

Kevin Stohlmeyer

Community Expert

You need to contact your Admin for the Team. Unfortunately there is nothing Adobe or the Community Forum can help with this. Contacting Adobe Support will direct you to the Admin for the account.

A

Abdou brhAuthor

Participating Frequently

Thank you, Kevin.

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