telefone urgente para contato

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

https://helpx.adobe.com/manage-account/using/update-billing-information.html

if that fails to help you, update your case - https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html