temporary access for students

Question

hi, ive got to know that my institution has gotten the access to adobe for temporary use. However, i couldnt sign in, with my student email, saying that there is an error. Ive tried multiple times and it still doesnt work. i talked to my lecturer and friends, to find out that they could do the same action without facing any problem. is there anything i can do? what can my solution be? thank you.

Nancy OShea · Answer

Contact your school's IT dept for assistance. They must set this up for you beforehand. And you need to sign-out and sign-in with the Adobe ID and password they gave you.

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your school's designated ID and password.

Post back if you have any questions.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded