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valentina_2405
Participant
August 9, 2025
Question

Tengo Creative Cloud y ya descargue After Effects

  • August 9, 2025
  • 2 replies
  • 93 views

Tengo Creative Cloud y con él ya, descargue After Effects en problema es que al momento de abrir After Effects me dice que tengo que pagar, yo tenía entendido que ya venía en el paquete que pague.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 11, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 11, 2025

Valentina, I see two subscriptions under the account you used to post to this public discussion forum. You can use the steps listed in https://adobe.ly/4loOHxY to sign into your new subscription under the personal account.

 

You may want to check with your educational institution if you are still unable to see the personal subscription. They may have blocked access to individual subscriptions, since they offer their own.^JW

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
August 11, 2025

Moving this thread to the Account, Payment, & Plan community.


Thanks,
Nishu

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