Terminate the contract

Hi Maya,

We are sorry for the experience=. Since you have an annual subscription, you are being asked to pay the early termination fee for cancelling the subscription. However, you can always cancel the subscription before renewal to avoid getting charged for a new subscription. You can get all the details here: https://adobe.ly/3F3KW1M

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

Hi there, 

I am moving your question to the correct community, where experts can help you better.