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Participant
March 30, 2023
Question

Termination

  • March 30, 2023
  • 1 reply
  • 168 views

Please help me terminate my account, as I do not wish to use it any further. In fact, I have not used it for the past 4-5 months, and even before that, I did not really use it since I am not proficient in it.

I kindly ask you to take into consideration that I have already requested the termination of my account, yet you are still deducting money from my account. I requested the deletion of my profile and was given a 2-3 month free trial period, which I did not use as I did not even use the account during the trial period.

Now, when I click on the option to cancel my subscription, I am informed that you are willing to terminate my subscription for a higher fee. This is too expensive for me! Please be kind enough to assist me in cancelling my account free of charge. I am looking forward to your response.

Best regards,
Krisztián

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Legend
March 30, 2023

Krisztián, I am sorry, but your Photography plan is active, and no cancellation has been requested. Please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for information on how to cancel the membership. If you need help or have questions about any charges, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can help you.