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November 7, 2021
Question

Termination fees?

  • November 7, 2021
  • 2 replies
  • 497 views

The monthly and yearly subscription plans have an early termination fee but don't specify the amount (naturally).   What's the fee?

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    November 7, 2021
    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    November 7, 2021

    [Moderator moved from Dreamweaver to Account, Payment & Plans.]

    From the time you join Creative Cloud, you have 14 days to cancel without a fee.  Thereafter, there is a 50% early cancellation fee for Annual subscription members.  So if 6 months of service remain on your contract, the cancellation fee is 3 months of payments.

     

    There is a costlier month-to-month option for people who don't want to commit to 1 year of service at a guaranteed price.  That rate is subject to increases but you may cancel anytime without penalty.  

     

    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============

    CONTACT ADOBE SUPPORT:
    ===============
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert