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S
ss5E1D
Participant
October 15, 2020
Answered

terrible policy- cancelation feee!!??

  • October 15, 2020
  • 2 replies
  • 312 views

So irritated I have to buy a subscription in stead of buying it once- old software doesn't work anymore.  And they have the gall to charge a ceacellation fee?  And don't have an option to autorenew-- total bad custormer service.  I have never had a subscription that I couldn't cancel / choose not to re-subscribe

 

    This topic has been closed for replies.
    Correct answer John T Smith

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -or Chat link https://helpx.adobe.com/contact/support.html

    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 16, 2020

    Carefully re-read the Subscription Terms.

     

    #1 The 50% early cancellation fee is ONLY for Annual contracts.  When you subscribe to the costlier Month-To-Month plan, you can cancel anytime you wish without penalty.  Different plans for different types of users.

     

    #2 All plans renew automatically until you tell Adobe to cancel. As working professionals, we cannot afford to be without the tools of our trade.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 15, 2020

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -or Chat link https://helpx.adobe.com/contact/support.html

    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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