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defaulthvurm2xbr7q0
Participating Frequently
November 14, 2023
Question

Text Communications

  • November 14, 2023
  • 2 replies
  • 1094 views

I am not able to receive text communications from Adobe?

Unable to receive 2 factor authentication via mobile?

Need assistance to resolve.

 

    This topic has been closed for replies.

    2 replies

    D
    defaulthvurm2xbr7q0Author
    Participating Frequently
    November 14, 2023

    I am not sure. I have a personal subsciption I believe. The issue is I am unable to receive text responses from Adobe for some unknown reason. So my 2FA only works via email verification. Not via text.

    Gurdeep.Singh
    Adobe Employee
    Gurdeep.Singh
    Adobe Employee
    November 14, 2023

    Hi @defaulthvurm2xbr7q0 

     

    Please refer the KB below on " solving common 2 step verification issues " and see if this helps

     

    https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html

     

    Regards,

    Adobe

    D
    defaulthvurm2xbr7q0Author
    Participating Frequently
    November 14, 2023

    Thank you. Have tried but your suggestion did not work.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 14, 2023

    do you have a teams or enterprise subscription?

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