Text Communications

Forum|Forum|2 years ago
November 14, 2023
2 replies
1093 views

I am not able to receive text communications from Adobe?

Unable to receive 2 factor authentication via mobile?

Need assistance to resolve.

Troubleshooting

This topic has been closed for replies.

D

defaulthvurm2xbr7q0Author

Participating Frequently

I am not sure. I have a personal subsciption I believe. The issue is I am unable to receive text responses from Adobe for some unknown reason. So my 2FA only works via email verification. Not via text.

Gurdeep.Singh

Adobe Employee

Hi @defaulthvurm2xbr7q0

Please refer the KB below on " solving common 2 step verification issues " and see if this helps

https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html

Regards,

Adobe

D

defaulthvurm2xbr7q0Author

Participating Frequently

Thank you. Have tried but your suggestion did not work.

kglad

Community Expert

do you have a teams or enterprise subscription?

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