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Ekaterina238
Ekaterina238
Participant
February 15, 2026
Answered

The active subscription is not working.

  • February 15, 2026
  • 2 replies
  • 3 views

Hello, I renewed my Lightroom subscription via the App Store on iPhone and it’s valid until 2027. But the app shows that Adobe suspended sales. I live in Germany/Kazakhstan but my account is Russian. Payment is made but I can’t use the subscription

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 16, 2026

    https://support.apple.com/contact

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 16, 2026

    When you buy from Apple you need to contact Apple when you have a problem

    I don’t know the current policy, but I have read in the past that Adobe will not sell in Russia due to US sanctions caused by Russia invading Ukraine

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