The app doesn't recognize my subscription anymore, prompting me to upgrade to premium

Forum|Forum|1 day ago
February 5, 2026
2 replies
44 views

I use Lightroom on iOS in Moscow, Russia. I have an active Creative Cloud Standard subscription expiring in 2027. Two days ago the app prompted me to "upgrade to premium" and all features became unavailable. The web version works perfectly. It seems like the app doesn't recognize my subscription anymore. This is a known bug and there are dozens of reviewers on the App Store complaining about the exact same thing. Please fix this.

kglad

Community Expert

and, if purchased from adobe.com, check your account, https://account.adobe.com

John T Smith

Community Expert

>on the App Store

If that means you bought from Apple you will need to contact Apple for a fix

YuriCherkasovAuthor

Participant

Thanks. I did buy from Apple. Multiple users tried to contact them, but in short Apple can only do refunds. This is something that affects lots of users in Russia. I assume, from what I read that there is a bug in the app itself, because it fails to recognize subscriptions and maybe doesn’t handle geolocations properly. I’m here to try to flag this to Adobe, because I don’t know if Adobe is even aware of this. I tried Contact Us but it only opens up a chat with a bot.

kglad

Community Expert

you need a subscription to contact adobe. what’s your account show?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded