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Participant
May 1, 2025
Question

The auto-renewal system that I don't want.

  • May 1, 2025
  • 2 replies
  • 158 views

The auto-renewal system that I don't want. I may have forgotten to turn off the auto-renewal or I didn't want it to be on in the first place.

And I haven't used it for months before that. But there is no way to contact or do anything.

Do you guys have any advice? I'm being charged more than the original price and I'm not using it.
And Adobe has no way for me to contact them.

2 replies

kglad
Community Expert
Community Expert
May 1, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
Community Expert
May 1, 2025

you can't disable auto renewal.

 

you can cancel now or just before auto renewal.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)