The beta version of Sampler 5.0 cannot be used

Forum|Forum|1 year ago
December 10, 2024
4 replies
923 views

Hello, a while ago I submitted a testing invitation for Sampler 5.0 in a report, and the result was that I was selected. My email also received the testing invitation link, and I have successfully downloaded and installed Sampler 5.0. However, when I open the software, Adobe's substance subscription plan always pops up. If I don't pay, I will still be unable to use the beta version. If I close the subscription window, the software will also close. I logged in to the same account on Creative Cloud. How can I solve this problem now?

Installation

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Correct answer 小饰25_2

I'm very sorry for forgetting to reply. The staff has already sent me an email and the issue has been resolved

小

小饰25_2AuthorCorrect answer

Inspiring

I'm very sorry for forgetting to reply. The staff has already sent me an email and the issue has been resolved

kglad

Community Expert

@小饰25_2

please post the solution to help others.

Cyril Dellenbach

Community Manager

Hello @小饰25_2,

Do you have a valid license to our Substance apps ? Even if it's the beta version for Substance Sampler 5.0, you need a license to try it.

Regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

LoryAline

Community Manager

@kglad Not the correct forum actually. The problem isn't Sampler but there's an issue with the license keeping the user from using the application. Maybe https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=latest_replies&lang=all&tabid=all would be a better place for this issue.

@小饰25_2 Can you add infos on your license and how you got it. It will help us to have all the info you can give.

kglad

Community Expert

Jeffrey_A_Wright

Community Manager

小饰, I am sorry, but we won't be able to help you with a Substance licensing question in the Account, Payment, and Plan forum either.

Please click on https://adobe.ly/3VzUir9 to chat with a member of our chat support team who can help you further with questions about using Sampler. ^JW

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.