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September 14, 2021
Question

The cancelation charges are a shame on Adobe. Start a charity link .. at least it will be a graceful

  • September 14, 2021
  • 2 replies
  • 210 views

The cancelation charges are a shame on Adobe. Start a charity link .. at least it will be a graceful way of asking for money

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    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 14, 2021

    Charity has nothing to do with this.  Being a responsible, well-informed consumer begins and ends with you.  I never give payment details to anyone without first fully understanding what I'm agreeing to.  If the concept is too hard grasp, ask a parent, teacher or adult friend to help you.


    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    September 15, 2021
    Hi
    I’m sure you have all the time in the world to read through what Adobe has
    to say!! Not all are as lucky
    Maybe Adobe should highlight such conditions at the top of the plan rather
    that hide somewhere in between line in the agreement
    John T Smith
    Community Expert
    Community Expert
    September 15, 2021

    Did you even bother to look at the screen that LinSims posted?

     

    Right next to AGREE AND SUBSCRIBE is not hidden at all

    John T Smith
    Community Expert
    Community Expert
    September 14, 2021

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645
    -Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

    September 14, 2021
    Sure one should read the T&C.
    One advise for you as well..when you show any plan to customer.. don’t just
    mention amount/month as the plan..mention the full thing
    LinSims
    Community Expert
    Community Expert
    September 14, 2021