The monthly fee was charged to the card but it is not visible in the adobe account

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Hello, the monthly fee was charged to the card but it is not shown in the adobe account and it keeps showing me a message about the subscription payment not being made, what should I do now, they do not support my language on the phone, how do I contact them

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gupta shivangi

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Hi @LOGODRUK26489939be09,

Thanks for reaching out. I checked your account info and found that there is pending payment on your account. Did you speak with your bank for this?

Let us know.

^Shivangi

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LOGODRUK26489939be09Author

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I asked my bank and they said the first payment was transferred to adobe, I paid again and now it hasn't charged the money from my card, I don't know what's going on

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Jeffrey_A_Wright

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Thanks for the update,Logodruk, If you have already spoken to your bank about your current payment method, then please use a different method of payment to update your account. You can use the steps suggested by Kglad at https://adobe.ly/3EshT81 to update your payment method and make the account current. ^JW

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