The monthly fee was charged to the card but it is not visible in the adobe account

Forum|Forum|9 months ago
April 22, 2025
2 replies
426 views

Hello, the monthly fee was charged to the card but it is not shown in the adobe account and it keeps showing me a message about the subscription payment not being made, what should I do now, they do not support my language on the phone, how do I contact them

Billing

Shivangi_Gupta

Community Manager

Hi @LOGODRUK26489939be09,

Thanks for reaching out. I checked your account info and found that there is pending payment on your account. Did you speak with your bank for this?

Let us know.

^Shivangi

L

LOGODRUK26489939be09Author

Participant

I asked my bank and they said the first payment was transferred to adobe, I paid again and now it hasn't charged the money from my card, I don't know what's going on

Jeffrey_A_Wright

Community Manager

Thanks for the update,Logodruk, If you have already spoken to your bank about your current payment method, then please use a different method of payment to update your account. You can use the steps suggested by Kglad at https://adobe.ly/3EshT81 to update your payment method and make the account current. ^JW