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Participant
April 9, 2023
Answered

The monthly fee was deducted last week, but I cannot access my account this month.

  • April 9, 2023
  • 1 reply
  • 408 views

Hello. The monthly fee of SGD 72.34 was deducted from my bank account on 5 April 2023, but today, I cannot access my Adobe accounts. According to the latest invoice dated 2 April 2023 (Order No AE00006500586ESG), the service term was for 2 April to 1 May 2023.  Attached are the invoice and the screenshot from my banking app showing the transaction.<removed-kglad>

Here is a possible related matter: I had started on a student plan in March 2021, but now am no longer a student. (Had started paying SGD26.30, but recently got charged SGD72.34) I have since changed my email address to my yahoo email address, but that did not solve the problem. I still cannot access the Adobe apps. 

Please advise asap as I need to use the Adobe apps to do my work. Thank you. 

This topic has been closed for replies.
Correct answer kglad

for others with a similar problem, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from acrobat online discussions>

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 12, 2023

for others with a similar problem, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from acrobat online discussions>

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