THE PLAN AUTOMATICALLY RENEWS EVEN AFTER CANCELLATION?

Question

I canceled my anual plan in September and was informed that I would have an additional free month of usage in October. I agreed to the free month and DID NOT agree to any plan renewal. However my plan noww has gone up to $57.99, and it's truly too expensive for me. I paid for the October plan in order to cancel it, and now Adobe is asking me to pay an additional $300? I emphasize that I CANCELED MY PLAN IN SEPTEMBER AND DIT NOT RENEW IT. How can I cancel the plan and not be charged the $300!

kglad · Answer

contact adobe support asap. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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