the plan cannot load

Forum|Forum|2 years ago
June 14, 2024
2 replies
607 views

Hello, I have a problem with creative cloud, namely after purchasing a photography plan, I can download and use the Photoshop and Lightroom applications, but the plan cannot be loaded on my account, and generative credits cannot be loaded. After purchasing the plan, do I have to wait for some time until everything is loaded or is something wrong?

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Gurdeep.Singh

Adobe Employee

Hi @RK90K

Thanks for contacting us

Can you please confirm the type of plan you have purchased ?

Is it enterprise, teams or an individual license ?

R

RK90KAuthor

Inspiring

Hello :), thank you very much for your response, my problem was already solved by Adobe support at the first attempt, I had a block on the windows firewall which blocked Adobe and the connection to the network