The rare communication or how is Adobe loosing regular customers

Hello community!

I want to make you just know that I am a customer of Adobe from the time when I was kid. It was more than 20 years ago. I am russian, that time we were installing programs from CD, which were buying in the shop. Than when Adobe opened Creative Cloud I started to pay for the service of Adobe. I pay fro the plan around 8 years, have my account history and all the data on Creative Cloud.

I am a russian, but now for more than two years studying in Spain. I am a student, the student price is 19 eur for a minth but the last 3 monthes I paid more than 40 eur for a month just because Adobe cannot recieve payments fron Russia (doesnt want to open legaly russian company and recieve money in rubles).

I had understood everything and put my spanish credit card to pay for a plan, but bank change rubles for eur with incredible price. 3 monthes ago I have paid 30, now it is 40 eur for a month. I asked a help in a chat several days ago, but they told me that I cant change the country and for that I have to create new account and move all the settings, fonts (typekit), and data from a cloud by myself and that I will loose the history of our relationship.

I asked for a help the guy called me 3 days ago, agreed with me that it is quite rare situatuon and promised me that he will find the solution in 24 hours. They gave me a callback after 72 hours and it was another girl which didnt know antthing. I spend 30 minutes for the first time and then I spend more time with that girl which didnt say me nothing - was absolutly silent and didnt want to answer my questions. This manager before was lying to me that he will find a solution.

Then they call me back one time more I couldnt recieve the call and recieved the message that I need to organise call one time more. Ok, I went to the website and in a chat told my story again, showed transactions from my bank in eur and explained that I am a student and I cant pay in 4 times more than it looks on a website only because I have russian passport!

I have asked to make a call, choosed all the tume date and explained everyting one time more. Finally I asked to delete my credit information, becuuse I cant pay this amount 40 eur for a student plan (all the apps, 100 gb). After that the chat was cancelled and when I get back with the same case there was no history. But I have screenshots of the conversation.

I am asking community to help me, I was in love with Adobe all my life, I used Photoshop 4 or 5 it was my first app which I was using with so much love. But service is look like i am not a customer at all.

The main problem that I have a lot of data, typekit setting for the websites and I cant change all of them with a new account (I dont have access to them). I was asking to change the country, make the price like on a websites but they only took my time and nobody wants to explain me what should I do.

After more than 15 years with Adobe I have to cancel the plan and say Adobe goodbye. 
I am very dissapointed, hope this information will help Adobe to make their service and communication better.

Atentamente,

Mikhail.