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???????_4898
Participant
November 1, 2025
Answered

the subscription is not working, please help

  • November 1, 2025
  • 1 reply
  • 140 views

hello!
I purchased an annual premium subscription in the lightroom app for my phone, which unfortunately stopped working.
I checked on the official website, he sees the subscription. and she's active. in the lightroom app, I tried to restore past purchases and he doesn't see them. the iphone phone. logging out of my account and restarting my phone didn't help. Please help me solve this issue! I can't work in the program, I'm a photographer, I really need it!
Thank you in advance for your help!!!

 

 

 

 

Correct answer Jeffrey_A_Wright

Please tell me if I can contact anyone else to solve my problem. I've written to Apple, but unfortunately, support doesn't work in our region, and I have to wait another 1.5 weeks for a call from a manager. Unfortunately, I don't have that much time. My subscription is active, but I can't use it. How is this possible, and how can I solve it? I would appreciate any advice!


Sorry, ???, your subscription is managed by Apple. Please contact them for further assistance. ^JW

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 2, 2025

contact the app store where you purchased.

?
???????_4898Author
Participant
November 2, 2025

Do I need to write to apple? The phone shows that the subscription is active and paid. And the adobe website sees the subscription. The problem is in the lightroom app, where the subscription was canceled one day, if I understand correctly. How can apple help me with this?

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 2, 2025

don't write.  use https://support.apple.com/#:~:text=Give%20us%20a%20few%20details,chat%2C%20email%2C%20and%20more.

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