Theft of Fraud? (renewal cloud subscription)

Hi!

Just to share my experiance, my cloud subscription was going to expire and

the new price was was a high increase. So I used the chat function and

said I would keep it if the old price is matched which the agent agreed to.

Then I got the first next bill which was the higher price and I complained

and I got the second bill and I complained and it is still not fixed.

I still have not decided it if is might be incompetence, or willingly like fraud or theft.

Did somebody else experiance this? Any suggestions on how to get this fixed. 

I asked a couple of times to escalate it but they seem to ignore it.