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Silambarasan+Mohan
Participating Frequently
July 22, 2026
Answered

This code is from a country or region that does not match your Adobe ID

I am trying to redeem the 12-month free Adobe subscription through the Airtel offer.

My Adobe ID was originally created while I was on a short trip to London, so it appears that my account region was set to the UK. I have since returned to India, and I am an Indian resident.

When I try to claim the Airtel offer using this Adobe ID, I receive the following error:

"This code is from a country or region that does not match your Adobe ID."

Has anyone faced this issue before? Is there a way to change my Adobe ID's country/region or otherwise resolve this so I can redeem the Airtel offer? Any guidance would be greatly appreciated.

 

ShivangiGupta
ShivangiGuptaCorrect answer
Community Manager
September 25, 2026

Thread summary

A user was unable to redeem a 12-month free Adobe subscription offered through a telecom partner (Airtel) promotion. The Adobe ID had originally been created while the user was on a trip to London, causing the account's region to be set to the UK. The user had since returned to and was residing in India, and when attempting to redeem the partner code, received the error "This code is from a country or region that does not match your Adobe ID."

 

Suggestions shared by other participants

  • kglad (Community Expert) explained that the country associated with an Adobe ID must match both the store the product/code is purchased from and the billing/payment address on file, and suggested several corrective actions: updating the country via Adobe's international site selector, changing the country associated with the Adobe ID, updating the billing address and payment card, and, if relevant, changing currency, store, or account language.
  • Also, kglad suggested trying the redemption process from a mobile phone using an updated, non-Opera browser with Wi-Fi disabled, in case the issue was browser- or network-related.

Solutions suggested by Adobe

  1. Update the country associated with your Adobe ID so it matches your current country of residence and payment details. This is a self-service process for accounts without an active subscription, and for accounts with an active subscription you can update your region directly from your Adobe Account Overview page.
    Change the country associated with your Adobe account

  2. Make sure your payment method and billing address match your current country, since a mismatch between billing address and account country is a common cause of this error.
    Update payment information for your Adobe account

  3. If you continue to see the error after updating your region, try redeeming the code again from a different browser (avoiding Opera) or device, and temporarily disable Wi-Fi if using a mobile browser, as this resolved similar cases for other users.

^Shivangi
View reply

19 replies

ShivangiGupta
Community Manager
ShivangiGuptaCommunity ManagerCorrect answer
Community Manager
September 25, 2026

Thread summary

A user was unable to redeem a 12-month free Adobe subscription offered through a telecom partner (Airtel) promotion. The Adobe ID had originally been created while the user was on a trip to London, causing the account's region to be set to the UK. The user had since returned to and was residing in India, and when attempting to redeem the partner code, received the error "This code is from a country or region that does not match your Adobe ID."

 

Suggestions shared by other participants

  • kglad (Community Expert) explained that the country associated with an Adobe ID must match both the store the product/code is purchased from and the billing/payment address on file, and suggested several corrective actions: updating the country via Adobe's international site selector, changing the country associated with the Adobe ID, updating the billing address and payment card, and, if relevant, changing currency, store, or account language.
  • Also, kglad suggested trying the redemption process from a mobile phone using an updated, non-Opera browser with Wi-Fi disabled, in case the issue was browser- or network-related.

Solutions suggested by Adobe

  1. Update the country associated with your Adobe ID so it matches your current country of residence and payment details. This is a self-service process for accounts without an active subscription, and for accounts with an active subscription you can update your region directly from your Adobe Account Overview page.
    Change the country associated with your Adobe account

  2. Make sure your payment method and billing address match your current country, since a mismatch between billing address and account country is a common cause of this error.
    Update payment information for your Adobe account

  3. If you continue to see the error after updating your region, try redeeming the code again from a different browser (avoiding Opera) or device, and temporarily disable Wi-Fi if using a mobile browser, as this resolved similar cases for other users.

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^Shivangi
ShivangiGupta
Community Manager
ShivangiGuptaCommunity Manager
Community Manager
July 24, 2026

Hi@Silambarasan+Mohan,

Could you confirm where did you purchase the redemption code from? Did you speak with the support team?

 

Let us know.

 

^Shivangi

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^Shivangi
Silambarasan+MohanAuthor
Participating Frequently
July 25, 2026

I got this offer from Airtel as a partner. Airtel is telecom company, they asked me to deal this with adobe as this is my profile hold with adobe where they should change the country.

Adobe only can change region in their end. But adobe asking me payment to do this country change. I got one year free offer from Airtel which i could not claim due to this issue.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
July 22, 2026

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change your country on adobe.com, https://www.adobe.com/international/selector/

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

 

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

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Silambarasan+MohanAuthor
Participating Frequently
July 23, 2026

Thanks for reply.

I tried the given option to change the region. Even after changing region, i am facing same problem.

I have tried updated the region using this link - https://www.adobe.com/international/selector/

It is quite disappointing to use adobe due to this.

 

 

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kglad
Community Expert
kgladCommunity Expert
Community Expert
July 23, 2026

try using a mobile phone's updated non-opera browser with wifi disabled.

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