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Participating Frequently
March 25, 2025
Question

This is the most worthless company I've ever dealt with. Then I go to cancel my account, it won't ev

  • March 25, 2025
  • 1 reply
  • 290 views

This is the most worthless company I've ever dealt with. Then I go to cancel my account, it won't even let me, citing payment method needs to be updated. Newsflash: you're not getting credit card info just to cancel an account. Card info had changed prior to the auto-renewal, which wasn't going to happen anyways, and nothing was owed.

 

How are the moderators this ignorant, such that they think there are "pending dues on your account" despite not renewing the subscription? Only at Adobe!

1 reply

S_S
Community Manager
Community Manager
March 27, 2025

Hi @easygoing_Rainbow2444,

 

Hope you are doing well. Sorry for the trouble.

 

This looks like a question which our billing team would be in the best position to assist you in this.

They can be reached out on our social media handles:

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare


Regards,
Souvik.

Participating Frequently
April 1, 2025

Billing teams aren't reached on social media, bud.

kglad
Community Expert
Community Expert
April 21, 2025

@easygoing_Rainbow2444 

 

you have to fix your payment problem before you can cancel.

 

what's your account show, https://account.adobe.com