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Art Stoa
Art Stoa
Participant
March 5, 2026
Answered

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  • March 5, 2026
  • 1 reply
  • 52 views

My annual prepaid plan for Adobe creative cloud ended on Feb 3, 2026. My renewal date was also Feb 3, 2026, and I received an email saying I had to cancel before my renewal date to not be charged. I cancelled on Feb 2, 2026, and it didn’t charge me. 

I keep getting a message saying I cannot purchase the monthly plan because I already own creative cloud.  When I look at my plan tab on the website. It says: “Services will expire on February 3, 2027.” I think this is preventing me from buying a monthly subscription. 

Correct answer Jeffrey_A_Wright

Thanks for posting, ​@Art Stoa . I am showing that your previous cancellation request was not completed, and your plan is still active.

 

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your commitment.

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
March 5, 2026

Thanks for posting, ​@Art Stoa . I am showing that your previous cancellation request was not completed, and your plan is still active.

 

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your commitment.

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