this purchase is not supported you already own creative cloud pro

Question

hello. I responded to an older post here yesterday about this topic but trying to go there now just unhelpfully redirects to the "Download and Install Community Guide," so I am starting afresh.

I allowed my subscription to lapse to try to save money but none of the other less expensive apps out there do what I need them to, so now I am trying to restart my subscription. However, every time I try to do so, it tells me "this purchase is not supported you already own creative cloud pro."

A suggestion I saw said it might be because the credit card is no longer valid, and that is true. However, it also does not give me the button to press to put in a new card.

thank you for your time.

Jeffrey_A_Wright · Accepted Answer

Jvr, thanks for posting about the problems you are encountering starting a new plan in this public discussion forum. I do still show your previous plan from 2023, which is why you are unable to begin a new commitment. Please click on https://adobe.ly/3WOk1wl to speak with a member of our team who can help you. You may need to use a different device to reach us if you are unable to contact anyone or are redirected to this public discussion forum. ^JW

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