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Participant
August 14, 2021
Question

Threatened by Adobe

  • August 14, 2021
  • 7 replies
  • 561 views

I would rather talk to a customer support representative, but I keep getting directed here, so here you go:

 

Allison Babcock (ababcock@adobe.com) is harassing me for "498,500.00 USD" that she says I owe Adobe. She has provided invoice and purchse numbers as well as dates. She is contacting me through an account I don't even use. She has contacted me three times in the past three weeks. Please help.

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    7 replies

    Kanikas
    Community Manager
    Community Manager
    August 16, 2021

    Hi there, 

     

    We're sorry for the confusion the emails have caused. Our team has been informed the same and they will get back to you. 

     

    Thanks 

    Kanika sehgal 

    Legend
    August 15, 2021

    I find that ababcock@adobe.com is a genuine email and is mentioned on the internet in a number of filings for bankrupcy. (In other words, legal action WAS taken for unsatisfied debts). I am not a lawyer but this does not seem like phishing, and you should take it VERY SERIOUSLY. This sounds like the normal pursuit of a real debt. If you did not have anything to do with the debt, then you may be the victim of identity theft (from someone else who ran up huge debts in your name, for which YOU MAY BE LEGALLY LIABLE.) I repeat: you need legal advice, not posting in a random forum.

    Peru Bob
    Community Expert
    Community Expert
    August 15, 2021

    I suspect it to be a scam with a spoofed email.

    Adobe wouldn't be sending emails for that kind of debt.  Adobe legal would be sending certified letters with legal documents, perhaps even serving papers to the party involved..

    Participant
    August 14, 2021

    I have forwarded all e-mails to phishing@adobe.com

    Peru Bob
    Community Expert
    Community Expert
    August 14, 2021

    You need to contact Adobe about this phishing scheme:

    Contact phishing@adobe.com.

     

    from here:

    https://helpx.adobe.com/security/alertus.html

    Nancy OShea
    Community Expert
    Community Expert
    August 14, 2021
    quote

    I would rather talk to a customer support representative

     

    ================

    @defaultoimjcjglew02,

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    quote

    She is contacting me through an account I don't even use.

     

    ===============

    What does that mean?  ...an account you don't use.

    • Is this person calling you on the phone and leaving voice mail messages? 
    • Are you receiving physical mail to your postal mailbox?  Mail fraud is a serious offense.

    File a complaint with local authorities.

     

    If you're receiving junk texts/e-mails, block them.  It's a phishing scheme, albeit a brazen one, from an impostor pretending to be Adobe.   Report bogus emails to phishing@adobe.com

     

    Scam Alert: Phishing email claiming to be something it's not.

    https://www.mailguard.com.au/blog/scam-alert-phishing-email-claims-to-share-a-secured-document-using-adobe-creative-cloud-service

     

    =============
    Beware of fake Adobe reps who may contact you privately. Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    August 14, 2021

    You need to contact Adobe - Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

    Legend
    August 14, 2021

    Nearly half a million dollars? What are you supposed to have spent that on?

    Customer service by the way don't send you here because there is some kind of special service. We are Adobe customers like you (or as Adobe believe you are).

     

    If, however, you have been provided with invoices for what you supposedly spent I suspect you need to get legal advice.