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Participant
September 18, 2026
Answered

Tilaus nro. AE06587900634CUS Phoshop Elements ja Premiere näkyy luottokorttini varausveloituksena kahteen kertaan? Kuitenkin tilasin vain kerran?

  • September 18, 2026
  • 3 replies
  • 31 views

Tilaus nro. AE06587900634CUS Phoshop Elements ja Premiere näkyy luottokorttini varausveloituksena kahteen kertaan? Kuitenkin tilasin vain kerran? Tiluas tehty 18.09.2026 Adobeb verkkosivulta oman tilin kautta. Toinen veloitus pitää perua. Kiitos.

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Serendipitous_Flower3d1e.

     

    I am sorry for the confusion and concern caused by seeing what appeared to be a duplicate charge on your credit card.

     

    I reviewed the account and can confirm that you purchased both Photoshop & Premiere Elements 2026 and Photoshop & Premiere Elements 2027. The charge you are seeing is not a duplicate charge for the same order. Instead, there are two separate purchases associated with your account.

     

    Since Photoshop & Premiere Elements 2027 are the newer versions, keeping both versions generally does not provide any additional value. If you intended to use the current release, I recommend requesting a return for the additional purchase to avoid paying for two versions of the same product.

     

    You can review Adobe's return policy for non-subscription products, including Photoshop Elements and Premiere Elements, here:

    https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

     

    Please update this discussion if you have any additional questions, ​@Serendipitous_Flower3d1e.

    3 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 18, 2026

    Thank you for posting, ​@Serendipitous_Flower3d1e.

     

    I am sorry for the confusion and concern caused by seeing what appeared to be a duplicate charge on your credit card.

     

    I reviewed the account and can confirm that you purchased both Photoshop & Premiere Elements 2026 and Photoshop & Premiere Elements 2027. The charge you are seeing is not a duplicate charge for the same order. Instead, there are two separate purchases associated with your account.

     

    Since Photoshop & Premiere Elements 2027 are the newer versions, keeping both versions generally does not provide any additional value. If you intended to use the current release, I recommend requesting a return for the additional purchase to avoid paying for two versions of the same product.

     

    You can review Adobe's return policy for non-subscription products, including Photoshop Elements and Premiere Elements, here:

    https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

     

    Please update this discussion if you have any additional questions, ​@Serendipitous_Flower3d1e.

    dj_paige
    Legend
    September 18, 2026

    Please ask your question in the Account and Payment forum.

    https://community.adobe.com/account-payment-plan-4

     

    Participant
    September 18, 2026

    Order no. AE06587900634CUS Photoshop Elements and Premiere show up as a charge on my credit card twice? However, I only ordered once. The order was made on 18.09.2026 through my account on Adobe's website. The second charge needs to be canceled. Thanks.