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September 28, 2026
Answered

طلب استرداد أموال

  • September 28, 2026
  • 3 replies
  • 29 views

لقد قمت ب اشتراكي بالخطأ وثاني يوم تم الغاء اشتراكي وقمت بالتوجه إلى جوجل صارلي الان ٥٥ يوم من حالة طلبي وفي الاخير قالو لي تواصل مع المطور 

    Correct answer AkanshaAshra

    Hi ​@Harmonious_personf899,

    Thank you for posting in the community.

    After reviewing the account, We can confirm that the Adobe Scan subscription is currently active and has not been canceled.

    As the subscription was purchased through Google Play, subscription management, billing, and refund requests are handled directly by Google rather than Adobe.

    If you no longer wish to continue the subscription, please follow Google's instructions to cancel it:

    Cancel a Google Play subscription

    Once the subscription has been canceled, you can review Google's refund policies and available refund options through your Google Play account. 

    For any questions regarding charges or refund eligibility, please contact Google Play Support directly.

    If you need any further assistance after reviewing the information above, please let us know. We'll be happy to help.

    Thanks,

    ^Akansha

     

     

    3 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    September 29, 2026

    Hi ​@Harmonious_personf899,

    Thank you for posting in the community.

    After reviewing the account, We can confirm that the Adobe Scan subscription is currently active and has not been canceled.

    As the subscription was purchased through Google Play, subscription management, billing, and refund requests are handled directly by Google rather than Adobe.

    If you no longer wish to continue the subscription, please follow Google's instructions to cancel it:

    Cancel a Google Play subscription

    Once the subscription has been canceled, you can review Google's refund policies and available refund options through your Google Play account. 

    For any questions regarding charges or refund eligibility, please contact Google Play Support directly.

    If you need any further assistance after reviewing the information above, please let us know. We'll be happy to help.

    Thanks,

    ^Akansha

     

     

    kglad
    Community Expert
    Community Expert
    September 28, 2026
    Community Expert
    September 28, 2026

    Purchases made on Google Play Store are managed by Google. What reasons did they give for not issuing the refund?

    -Manan