Today I have to pay for next year. Can I stop?

Forum|Forum|4 years ago
March 7, 2021
2 replies
353 views

I get a alert that that they will deduct the subscription costs today. Is there a way to stop this???
Or what will happen if I cancel now? Will I lose my 145 euro? Or will I get the remaining amount of money back?

Greetings, Ronald

Crash or freeze

This topic has been closed for replies.

kglad

Community Expert

?

contact adobe support

kglad

Community Expert

you can cancel without penalty if within the 2 week grace period, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if that doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

K

kmCsFbhvAuthor

Participant

New period started the 7th of this month, so I am within the grace period of 2 weeks. Evernthough I get the message that my subscription will be stopped on the next new period on 7 march 2022.

So now I have to pay 145.- for one day (not) using the product?

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