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Амалия
Participant
June 20, 2026
Answered

Today I purchased the basic subscription, but I find the features insufficient. Therefore, I would like to upgrade to the premium tier. If I proceed with the upgrade, will I receive a refund for the basic subscription?"

  • June 20, 2026
  • 1 reply
  • 6 views

"Today I signed up for a basic subscription, but I lack features. Therefore, I want to switch to a premium subscription. If I do this, will my money for the basic subscription be returned?"

    Correct answer ShivangiGupta

    Hi,

    Please follow the steps listed in this article to change the plan: https://adobe.ly/4p0RiSt


    What happens when you change your plan?

    When you change your plan:

    • Your current plan will be cancelled, and you may receive a refund, if applicable.

    • The new plan will take effect immediately, and you'll be charged for the plan.

    • Your monthly or annual billing date will change to the date you switched plans.

    • For annual plans, the renewal date will be one year from the date you switch. For example, if you change your plan on March 14, 2026, the new plan will renew on March 14, 2027


    I hope it helps.


    ^Shivangi

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    June 22, 2026

    Hi,

    Please follow the steps listed in this article to change the plan: https://adobe.ly/4p0RiSt


    What happens when you change your plan?

    When you change your plan:

    • Your current plan will be cancelled, and you may receive a refund, if applicable.

    • The new plan will take effect immediately, and you'll be charged for the plan.

    • Your monthly or annual billing date will change to the date you switched plans.

    • For annual plans, the renewal date will be one year from the date you switch. For example, if you change your plan on March 14, 2026, the new plan will renew on March 14, 2027


    I hope it helps.


    ^Shivangi

    ^Shivangi