TOOK MONEY TWICE FOR SUBSCRIPTION

Forum|Forum|8 months ago
May 24, 2025
3 replies
200 views

MONEY HAS BEEN TOOK FROM MY BANK TWICE IN THE SAME MONTH CAN SOMEONE POINT ME IN THE RIGHT DIRECTION SO THIS CAN BE RESOLVED

Bug

Nancy OShea

Community Expert

Log-in to your account below to confirm your plan invoice is what you think it should be.

Is it possible you have another plan under a different email address?

https://account.adobe.com/plans

[Moderator moved from Using the Community to Account, Payment & Plan.]

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

check your account, https://account.adobe.com

does it show more than one subscription (eg, one app plan and stock)?

Kanikas

Community Manager

Hi Vibrant_Cosmos5674,

I see that you have an active Photoshop susbcription under the same email as with this community. There is a payment issue with this account. Please login to your Adobe account and resolve this to continue using our services. Use this link to login: https://account.adobe.com/.

Hope this helps.

Thanks
^KS

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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