Topped up plan with wrong product

Question

I currently have the 1TB photography plan and thought I’d spotted a good deal on Amazon - an decided to top up my subscription for another year.

However, as soon as I redeemed the code on my account, I realised I’d bought the Lightoom only plan. I immediately cancelled the Lightroom, but it’s still there and won’t expire until 2027.

The Lightroom plan is useless to me as I already have the other subscription.

Is there anything I can do to transfer the credits for the Lightroom plan over to my existing one?

AkanshaAshra · Accepted Answer

​Hi @darrenb95269538 Thank you for sharing the details. We checked your account and can see that the Lightroom plan with 1TB storage is currently in the process of cancellation. As the transaction was made through Google, we recommend contacting Google Support to explore the options available for your purchase. You may also find the following article helpful, as it explains how redeemed codes work with existing Adobe subscriptions: Redeem code with an active subscription We hope this information helps. If you have any updates or additional questions, please feel free to share them with the community ^Akansha

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