trail plan went to yearly subscription help

Question

as it written in the subject , sorry for my bad english but i was trying to get a trail for adobe illustrator few weeks ago and i found there is a trail for week and i have subscrip with it but after few days i got charged immediately after the trail ends and i went to cancle the plan but i couldn't because i must pay around 25$ and i didnt have the money for it, and now i have got it and went to cancel the plan but it says i must pay 130$ to cancel the plan and i didnt even use the illustrator sicne the first trail day,

i dont know what to do i just wanted to test illustrator for a period

if anyone can help me cancel it or get a refund please help me as quick as possible

thank you

kglad · Answer

assuming you do NOT have a teams or enterprise subscription:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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