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Q
Quench_Creatives8255
Participant
March 7, 2025
Answered

Transaction Declined! Rs.2367.00 On HDFC Bank Card 5492 by Mastercard Reason: Non-Compliant transact

  • March 7, 2025
  • 3 replies
  • 2889 views

Transaction Declined!
Rs.2367.00
On HDFC Bank Card 5492 by Mastercard
Reason: Non-Compliant transaction.
Kindly use Alternate mode.  

why am i getting this message in  my inbox every month 7th through my HDFC bank from abobe?

      Correct answer gupta shivangi

      Thanks for reaching out, @Quench_Creatives8255.

      I can see that you have an active CC all apps subscription with some pending dues. This is the reason you are getting payment request from Adobe. Please refer to this article for help: https://adobe.ly/3F6nYXN

      Let me know if you have any questions.


      ^Shivangi

      3 replies

      gupta shivangi
      gupta shivangiCorrect answer
      Legend
      March 7, 2025

      Thanks for reaching out, @Quench_Creatives8255.

      I can see that you have an active CC all apps subscription with some pending dues. This is the reason you are getting payment request from Adobe. Please refer to this article for help: https://adobe.ly/3F6nYXN

      Let me know if you have any questions.


      ^Shivangi

      Q
      Quench_Creatives8255Author
      Participant
      March 10, 2025

      This account issue has been closed. Here is the reference id. Your Adobe Case ADB-35841003-L3W8 CRM:09771000009435. Why am i continuously spammed and charged again and again for the product that you extended (ref attached pdf), for the product i didnt use, for the adobe case that has been closed.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 10, 2025

      @Quench_Creatives8255 

       

      that attachment shows an adobe offer, but not that anything was closed.  ie, you need to fix your payment problem (as mentioned previously) before you can cancel, if cancellation is what you want.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 7, 2025

      check your account to see if you have payment problems, https://account.adobe.com

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 7, 2025

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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