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H
Holton Recorder
Inspiring
August 28, 2025
Question

Transaction failing on brand new business card

  • August 28, 2025
  • 1 reply
  • 115 views

My current payment method is expiring soon so I got a new  company debit/credit card to use for Adobe. It's a brand new card, just got it this afternoon, and I'm trying to update my current card or add a new one altogether, and I keep getting this message:

 

 

It's a Visa card from the same bank as before, and there is absolutely nothing wrong with any of the numbers or information. I can't put the company name into the name slot because it requires a first and last name (both of which are on the card, which is what I'm putting into the fields). There's no reason this should be doing this... I really miss the old days of buying something in a store and keeping it for 10+ years without having to bother with a monthly subscription.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 28, 2025

Holton Recorder, thanks for posting about your experience updating your payment information to this public discussion forum. I am sorry that your new card is not being accepted as a valid form of payment. Have you contacted the bank to verify they allow purchases from Adobe on the newly issued card?

 

The errors in your screenshot are typically accurate, but please try using a different device to complete the instructions listed at https://adobe.ly/3VsBhX6 using a different device to see if you encounter the same error, Holton Recorder. ^JW

H
Holton RecorderAuthor
Inspiring
August 28, 2025

Yes, the bank does allow purchases from Adobe. It's the same bank I've been using for years. The only thing that changed was the card. Different browsers don't fix the problem and neither do different computers. It's not supposed to charge me again until Sept. 26, but my current card expires Aug. 31, so this needs to be updated now.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 28, 2025

Thanks for the update, Holton, and I understand your frustration. Please click on https://adobe.ly/4mLGHJa to speak with a member of our team who can help you update your payment information. You may need to use a different device, different from the ones you used to try to update your payment information, if you are unable to reach anyone.

 

We don't provide support via private message, so if anyone contacts you from this public discussion forum with an offer to help, especially via private message, then please avoid responding and use the link provided to reach us. ^JW

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