Skip to main content
123456789K
123456789K
Participant
April 30, 2026
Answered

Transaction without Authorization

  • April 30, 2026
  • 3 replies
  • 85 views

Hey Adobe, kindly return my money immediately. I've just logged in my mobile banking app and saw your 3 transactions without me authorizing them. I have cancelled all the three plans with immediate effect. Kindly return my money immediately and with immediate effect.

This topic has been closed for replies.
Correct answer Jeff_A_Wright

123456789K, thank you for posting to this public discussion forum.


I appreciate your question about the refund for the four different subscriptions that were started. I can confirm that you successfully completed the self-cancel process. Any refunds issued will take up to 14 days.


Please see https://adobe.ly/4uk9tng for more information about the cancellation and refund process.


I am sorry you did not find more value in our services, and for any confusion you encountered with the sign-up process, 123456789K.


Please update this public discussion thread if you have any additional questions, 123456789K. ^JW

3 replies

123456789K
123456789KAuthor
Participant
May 7, 2026

Hello Adobe, I recently cancelled three transactions that were done without my authorization. I have received refund for two only. Kindly refund the the one remaining. Why are you not refunding all at a go???

    123456789K
    123456789KAuthor
    Participant
    May 5, 2026

    Hey, I am yet to find my refund for the three transactions that were done without my authorization. I had to cancel those subscriptions. Kindly act with urgency 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 5, 2026

      ​@123456789K 

       

      did you cancel within the refund period?  has it been 14 days since your cancellations?

      123456789K
      123456789KAuthor
      Participant
      May 5, 2026

      I canceled immediately after noticing unauthorized transaction from my bank. It didn't even last a day... Confirm my cancellation status kindly. Treat this matter with urgency please 

      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity ManagerCorrect answer
      Community Manager
      April 30, 2026

      123456789K, thank you for posting to this public discussion forum.


      I appreciate your question about the refund for the four different subscriptions that were started. I can confirm that you successfully completed the self-cancel process. Any refunds issued will take up to 14 days.


      Please see https://adobe.ly/4uk9tng for more information about the cancellation and refund process.


      I am sorry you did not find more value in our services, and for any confusion you encountered with the sign-up process, 123456789K.


      Please update this public discussion thread if you have any additional questions, 123456789K. ^JW

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices