Skip to main content
123456789K
123456789K
Participant
April 30, 2026
Answered

Transaction without Authorization

Hey Adobe, kindly return my money immediately. I've just logged in my mobile banking app and saw your 3 transactions without me authorizing them. I have cancelled all the three plans with immediate effect. Kindly return my money immediately and with immediate effect.

This topic is closed to new replies. Start a new post to keep the conversation going.
Jeff_A_Wright
Jeff_A_WrightCorrect answer
Community Manager
April 30, 2026

123456789K, thank you for posting to this public discussion forum.


I appreciate your question about the refund for the four different subscriptions that were started. I can confirm that you successfully completed the self-cancel process. Any refunds issued will take up to 14 days.


Please see https://adobe.ly/4uk9tng for more information about the cancellation and refund process.


I am sorry you did not find more value in our services, and for any confusion you encountered with the sign-up process, 123456789K.


Please update this public discussion thread if you have any additional questions, 123456789K. ^JW

View reply

5 replies

123456789K
123456789KAuthor
Participant
May 7, 2026

Hello Adobe, I recently cancelled three transactions that were done without my authorization. I have received refund for two only. Kindly refund the the one remaining. Why are you not refunding all at a go???

Translate
    123456789K
    123456789KAuthor
    Participant
    May 5, 2026

    Hey, I am yet to find my refund for the three transactions that were done without my authorization. I had to cancel those subscriptions. Kindly act with urgency 

    Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 5, 2026

      ​@123456789K 

       

      did you cancel within the refund period?  has it been 14 days since your cancellations?

      Translate
      123456789K
      123456789KAuthor
      Participant
      May 5, 2026

      I canceled immediately after noticing unauthorized transaction from my bank. It didn't even last a day... Confirm my cancellation status kindly. Treat this matter with urgency please 

      Translate
      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity ManagerCorrect answer
      Community Manager
      April 30, 2026

      123456789K, thank you for posting to this public discussion forum.


      I appreciate your question about the refund for the four different subscriptions that were started. I can confirm that you successfully completed the self-cancel process. Any refunds issued will take up to 14 days.


      Please see https://adobe.ly/4uk9tng for more information about the cancellation and refund process.


      I am sorry you did not find more value in our services, and for any confusion you encountered with the sign-up process, 123456789K.


      Please update this public discussion thread if you have any additional questions, 123456789K. ^JW

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices