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123456789K
Participant
April 30, 2026
Answered

Transaction without Authorization

  • April 30, 2026
  • 1 reply
  • 13 views

Hey Adobe, kindly return my money immediately. I've just logged in my mobile banking app and saw your 3 transactions without me authorizing them. I have cancelled all the three plans with immediate effect. Kindly return my money immediately and with immediate effect.

Correct answer Jeff_A_Wright

123456789K, thank you for posting to this public discussion forum.


I appreciate your question about the refund for the four different subscriptions that were started. I can confirm that you successfully completed the self-cancel process. Any refunds issued will take up to 14 days.


Please see https://adobe.ly/4uk9tng for more information about the cancellation and refund process.


I am sorry you did not find more value in our services, and for any confusion you encountered with the sign-up process, 123456789K.


Please update this public discussion thread if you have any additional questions, 123456789K. ^JW

1 reply

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity ManagerCorrect answer
Community Manager
April 30, 2026

123456789K, thank you for posting to this public discussion forum.


I appreciate your question about the refund for the four different subscriptions that were started. I can confirm that you successfully completed the self-cancel process. Any refunds issued will take up to 14 days.


Please see https://adobe.ly/4uk9tng for more information about the cancellation and refund process.


I am sorry you did not find more value in our services, and for any confusion you encountered with the sign-up process, 123456789K.


Please update this public discussion thread if you have any additional questions, 123456789K. ^JW